We partnered with Nicki at HOW2HR to deliver leadership development across Westminster City Council, initially assuming we would need different training offers for different levels of seniority.

However, after discussing our requirements with Nicki, she recommended the HOW2HR Management Training programme as a single solution that could work across all levels — and she was absolutely right.

We had over 70 delegates ranging widely in experience, seniority, and service areas, and the feedback has been overwhelmingly positive. What has been particularly impressive is how the programme has grown organically through word of mouth, with colleagues actively recommending it to others.

The impact has been significant, both in terms of individual self-development and how our people support and lead others.

A key strength of the programme is Nicki herself. The training is never outsourced – meaning we benefited directly from her passion, expertise, and ability to tailor sessions to meet the diverse needs of our workforce. That consistency and personal investment made a real difference.

We would highly recommend Liberating Leadership to any organisation looking for a high-impact, inclusive leadership development offer.

Sarah Larke, People & Culture Strategy Manager Westminster City Council

I have been working with Nicki on her management course. I have learnt so much and always enjoy understanding more about being a manager / leader. When you have a lot of experience, its easy to think that you know, all there is to know. Not with Nicki, she has a great way of engaging with you and getting you to see things from a new perspective.

I have also had some 1:1’s with Nicki and she has been a great support in helping me understand some difficult working relationships I have been experiencing. I feel lucky to be working with Nicki.

Catherine Austin, Operations Manager for the National Museum of the Royal Navy

I find the 1:1 sessions are a really useful refresher of the initial training and allows me to discuss how best to implement what we have been taught in our everyday working life. It also provides a valuable opportunity to talk through scenarios and problems to see if I have dealt with any issues in the correct manner. Nicki’s support when we went through a restructure was invaluable, helping me support my team with the different stages of the change curve.

Karen Lavill, Team Leader Paraplanner, Argentis

The training is great but the 1:1 sessions really show you how to apply the theory to your own work and teams in an easy step by step process. Its really made a difference to my management and my team.

Eileen Clegg, Interpretation and Engagement Manager, The National Museum of the Royal Navy

The course has saved me time and made my world a happier place. Existing managers within the team who had previously been unhappy and at time uncooperative have shown a change in pace and the ability and confidence to take initiative and make decisions effectively. This has resulted in my department delivering better solutions, quicker and contributing much more to the business than ever before. Where we had perhaps previously been seen as a necessary evil we are now seen as a good team to be part of and a professional and respected group whose input and opinion is regularly sought after.

I have learned a lot about where I am currently, where I’ve come from and where I’d like to be as a people manager. It has been a truly enlightening snapshot of what my management style is – with a couple of surprises on what I thought my approach is compared with how I measure up in reality.

Nicola Brothteron, Visitor Experience Manager at the National Museum of the Royal Navy